Prices
Our prices are shown on our website. We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim to only display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you immediately after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
The prices that our products are offered to you include any VAT here in the UK or any sales tax applied in other Countries should you be ordering from overseas. We offer the cost of delivery to be only 97 pence on top of the order no matter what the size or amount in number of cartons contained in your order. If you are ordering outside the European Union then EU based VAT is not payable, however, there will be no reduction in the price you pay as to include delivery to you is more costly. If you are ordering from a Country whereby your Customs Officials write asking for local paid duties to be paid before the product can be delivered to you then please do forward the documentation to us and we would be happy to pay those fees for you
Payment
You can pay by any Visa or MasterCard credit card or by Switch, Solo or Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to eliminate the possibility of someone being able to read your details as they are sent to us over the Internet.
You may also pay by cheque or postal order if you wish. You will be presented with this option when you 'Check Out'. Your order will be dispatched after your cheque has cleared. The prices displayed on our website are in British pounds. Should you wish a different denomination then please click on the appropriate tab on the Shop Page.
We currently debit money from your account within one working day after we have received your order.
Delivery
All orders received before 4PM weekdays are dispatched the same day.
All retail orders are sent out Royal Mail 2nd Class. 1st or registered post can be chosen upon checking out.
All Trade orders are sent using APC Couriers.
We can deliver goods to destinations world wide.
We aim to deliver goods to destinations within the UK well within 7 days in most circumstances (USUALLY IN 48 HOURS).
We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote, please contact us by telephone or e-mail. We will try and ensure that you receive your order, as quickly as possible.
Statutory Cooling Off Period (changing your mind)
Thermoslimmer UK Ltd. is proud to point out that it operates under a strict code of Distance Selling Conduct and fully upholds your right to cancel any order without need for any explanation within 7 days of you placing that order. Thermoslimmer UK Ltd. would ask that you return any purchase to the address shown below. Please enclose a note detailing the refund you expect along with any returning postage fees. Unless you request differently, we would refund directly back to your card or pay pal account.
Returns and Head Office Address
Hoopla Carna Ltd
Sycamore House
Mill Lane
Adwick-le-Street
Doncaster
DN6 7AG
Additional Changing Your Mind Time
Hoopla Carna Ltd. are aware that in bulk or multiple purchases from our web site or by telephone is both more economical and more attractive. However, we would not like to think that these extra purchases will not be used or needed, therefore, in addition to the 7 day distance selling (cooling off period) as stated above, we believe that you will be delighted with your product but there may be occasions such as whereby you no longer need the additional purchase where you feel it necessary to return an item. We aim to keep the process as simple as possible. You can return any unopened bottles to the above returns address any time within 30 days of you placing your original order. Under this part of the changing your mind policy, we only refund the upgrade purchase amount if it is part of a multiple or bulk purchase and you are responsible for the cost of the return postage. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
Faulty Or Wrong Order?
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, we will, of course, also pay you to cost of the return postage. If this happens, please contact us first on 01302 337437 and we will let you know how you should send the item to us.
Ordering...
...is easy and you can do it in three different ways. On-line via our secure server is the best method, but we do accept orders by fax, over the phone and by post. We accept Visa, MasterCard, Delta, Switch and Solo.
Cheque's should be denominated in Pounds Sterling or in Euros, and made payable to 'Hoopla Carna Ltd'. For all the off-line numbers and addresses you may need, check our contact details.
Your Safety...
...your credit card details are handled by Paypal. We do not handle your credit card details. After you click on the "Pay By Paypal" button, you are transferred to our payment gateway at Paypal where your payment is processed 100% by them. The secure pages are indicated by: the address in the Address/Location bar changing from "http://" to "https://"; and a padlock symbol (or key) in the bottom right-hand status bar of your web browser.
We will receive instant card clearance/card declined notification, and will dispatch your order accordingly. We will only deliver goods to the same address as the credit card holder, this is to protect you as well as ourselves.
In the unlikely event of unauthorized use of your credit or debit card for a purchase at thermoslimmer.org, most banks and card issuers either cover all the charges or may limit your liability to just £50.00. If your bank or card issuer holds you liable, thermoslimmer.org will cover your liability up to £50.00 provided that the unauthorized use of your credit or debit card resulted through no fault of your own.
Dispatch of your order...
We endeavor to dispatch orders within one working day of receiving the order, subject to stock availability. However, during seasonal peak demand there may be a slight delay in the dispatch of your order. If for any reason there's a delay with the expected delivery time, we'll contact you and explain the situation.
Delivery to UK addresses...
We normally despatch all orders placed before 4.00PM (Monday-Friday) the same day. Orders placed after this time, or on a non-working day, will be dispatched the next working day.
All orders delivered to UK addresses are dispatched via Royal Mail 2nd Class Delivery. Therefore, you should normally receive your items within 3 working days after you have placed your order.
Please allow a couple of days extra delivery time for Scottish Highlands & Islands, Northern Island or Overseas.
Complaints...
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.
If you feel you have a complaint you wish to make please e-mail us at tina@thermoslimmer.org or call our Customer Service team on 01302 337437
If you ever feel that you have not received anything below the 100% customer service level that I expect of all my team, please do feel free to e-mail me personally at tina@thermoslimmer.org
We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.
